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2026

End-User Payments Fraud Symposium

Virtual, September 22 – 23, 2026
10:00 AM – 1:00 PM ET Each Day

We’re excited to invite you to the 2026 End-User Payments Fraud Symposium, a virtual event hosted by EPCOR and NEACH, designed to equip you, your team and your business clients with essential strategies to combat payment fraud. This two-day virtual event brings together top industry experts to explore trends and key considerations in payment fraud, as well as strategies for managing and mitigating risk.

What makes this event unique is that your registration not only covers training for you and your team but also allows you to invite your business clients/members at no additional cost. There is no limit to how many business clients you can invite!

Up to 3.8 AAP/APRP/AFPP Credits Available

Members: $350/Non-Members: $525

Day 1 - Corporate Practitioners

Gain insight into the specific challenges faced by corporate practitioners. Discover innovative approaches and best practices to safeguard your organization from fraud, regardless of your industry.

Day 2 - Financial Institutions

Dive deep into the unique challenges faced by financial institutions. Learn from industry leaders and experts who will share cutting-edge insights and practical solutions tailored to your needs.

Agenda

Day 1

Stop the Transfer! A Business Response Checklist for Credit Push Fraud

Jordan Bennet, Nacha

Credit push fraud continues to grow as criminals use business email compromise (BEC), vendor impersonation, payroll diversion, account takeover and other social engineering schemes to trick organizations into sending legitimate payments to fraudulent accounts. Unlike unauthorized transactions, these payments are often initiated by an authorized employee who believes the request is genuine, making prevention, response and recovery especially challenging. When fraud is discovered, every minute matters.

This practical session provides a step-by-step response checklist for organizations that find themselves the victim of a credit push fraud scheme. Attendees will learn the immediate actions to take after a fraudulent payment is identified, how to work effectively with their financial institution and law enforcement, what information should be gathered to support recovery efforts and how to strengthen internal controls to reduce future risk.

Through real-world examples and lessons learned, participants will gain a clear understanding of how credit push fraud occurs, the warning signs organizations often miss and the critical role communication and swift action play in improving the chances of recovering funds.

"Lucky 13" Fraud Prevention

Frank Suponcic, CBIZ

This presentation will cover a spectrum of tactical considerations within the realms of accounting, human resources and management to effectively reduce the risk of internal embezzlement and misappropriation of assets.  

Attendees will gain a deeper understanding of the fundamental principles of fraud prevention and learn how to pinpoint the areas within an organization that are most vulnerable to fraudulent activities. Together, we will cover a well-rounded set of 13 alternative anti-fraud strategies and tactics, equipping participants with the necessary knowledge and tools to diminish the risk of financial misconduct. We will also focus on the development of a robust fraud prevention plan and the cultivation of a culture of vigilance and ethical conduct. This insight is vital for any professional committed to strengthening defenses against the ever-present threat of fraud, whether for clients or your own organization.  

This session will cover key topics, including the conceptual framework of "Lucky 13" fraud prevention considerations, managerial approaches to anti-fraud operations, identification of organizational vulnerabilities to embezzlement and asset misappropriation, crafting effective fraud prevention plans and promoting a company-wide culture of vigilance and ethical behavior.

Fighting Fraud on the Front Lines: Let's Talk Prevention

Angela Ross, CAMLS, CRMP, AMPF; Darrellyn Bonstell, BBB, Southern Nevada; Luke Serra, Rock Island Police Department

Every day, consumers fall victim to scams, identity theft and financial fraud — and financial institutions need to understand how to protect themselves, identify the warning signs and respond before the damage spreads. But are they prepared?

This session brings together three experts for an honest, eye-opening conversation about the state of fraud today:

  • A Detective who investigates identity theft and fraud cases will pull back the curtain on how criminals operate and what law enforcement needs from financial partners,
  • The CEO of the Better Business Bureau will share what trends they're seeing in consumer complaints and scams, and how education is one of the most powerful tools in the fight against fraud and
  • A Certified Anti-Money Laundering Specialist will connect the dots between everyday consumer fraud and the larger criminal networks that profit from it.

Day 2

The Illusion of Trust: Mitigating First-Party Fraud Schemes

Nanci McKenzie, Capital One

When a client’s behavior is initially indistinguishable from a calculated fraud scheme, how do you protect your institution? First-party fraud represents a massive shift in the threat landscape, moving the danger from external cyber-attacks to the exploitation of your own payment networks. This deep dive will examine the surge in first-party fraud across ACH, mobile deposits and peer-to-peer platforms. We will unpack the complex methodologies behind multi-institution check kiting and credit bust-outs that max out accounts before disappearing. Attendees will learn how to leverage network-level visibility to identify blind spots, implement resilient risk frameworks and accurately assess liability when the threat comes directly from the inside.

Fighting Check Fraud

Scott Anchin, ICBA

Community banks and credit unions continue to be challenged by rising fraud and scams across payment types. Most significantly, check fraud has emerged over the past several years as a leading concern. Mail theft, increasingly sophisticated mechanisms for altering paper checks and check images and coordination problems among financial institutions have led to mounting losses for community financial institutions. This presentation will survey the check fraud landscape, explain the source of the problem, provide actionable suggestions for prevention and review how the Independent Community Bankers of America (ICBA) is working with community bankers to advocate for solutions

Fraud by the Numbers: What the Data Is Telling Us About Emerging Threats and Risk Trends

Federal Reserve

Fraud continues to evolve at a rapid pace, but where are losses increasing, which schemes are gaining traction and what should financial institutions be preparing for next? As fraudsters adapt their tactics across payment channels, financial institutions need more than anecdotal evidence—they need data-driven insights to understand risk, allocate resources and strengthen controls. This session examines the latest fraud trends, emerging scam patterns and industry data shaping the payments landscape. Through analysis of current research, fraud classification efforts and real-world trends, attendees will gain a clearer understanding of where fraud is headed and what the numbers reveal about future risks facing financial institutions and their account holders. 

Speakers

Scott Achin headshot

Scott Anchin

ICBA

Scott is the Senior Vice President, Strategic Initiatives and Policy for the Independent Community Bankers of America (ICBA), where he supports the development and execution of ICBA’s long-term strategic goals to inform policy direction and implementation, advocates for policy positions before financial regulatory agencies and Congress and acts as an advisor to help guide key organizational decisions.

Scott serves on the U.S. Faster Payments Council's Board of Directors and holds a Bachelor of Science in finance from Syracuse University, a Master of Arts in political science, a Juris Doctor from Case Western Reserve University and a Master of Laws from Georgetown University.

Jordan Bennett, AAP, APRP

Nacha

Darrellyn Bonstell

BBB, Southern Nevada

Darrellyn is currently the Community Outreach Director/Auto Line – Arbitration Director for the Better Business Bureau of Southern Nevada. She began her career with the BBB in 2007 and previously served as Accreditation Manager, Data Quality Control Manager and Information Specialist/Complaint Handler. 

In 2012, Darrellyn was initially invited by the International Association of Better Business Bureaus in partnership with FINRA to become an Investment Fraud Fighter, and in 2013, she was promoted to her current position. Darrellyn speaks to many organizations on an array of topics as a representative of BBB of Southern Nevada. Currently, Darrellyn facilitates all Arbitration & BBB Auto Line hearings at the Las Vegas BBB site, working closely with BBB National Programs and Attorneys that provide their time Pro Bono and serve as Arbitrators.  She is trained to handle Nevada and California Lemon Law cases.

Nanci McKenzie, MLS, JM, AAP, APRP, CAMS

Capital One

Nanci has over 40 years of experience in banking deposit operations, compliance, audit and risk management and is an Accredited Payments Risk Professional (APRP) and Accredited ACH Professional (AAP). She also holds her Juris Masters in Financial Regulation and Compliance and a Master's in Legal Studies with concentrations in Financial Regulatory Compliance and Cybersecurity and Information and Data Privacy.

Nanci’s mission is to make an impact on the payments industry by providing education, direction and innovation. She has led compliance and product strategy at Affirmative Technologies, a SaaS solution provider for financial institutions, third-party payment processors and FinTechs. She has also spoken at various conferences and events and served on several committees and project teams with Nacha, payments associations and TPPPA.

Like Serra headshot

Luke Serra

Rock Island Police Department

Sergeant Luke Serra is a decorated law enforcement veteran with over 13 years of diverse operational experience, having begun his career in April 2013. He currently serves as the Assistant Watch Commander for the Criminal Investigations Division, where he leverages a deep investigative background that includes four years as a dedicated Detective.

Throughout his career, Sergeant Serra has served in critical tactical and specialized roles, including the Tactical Operations Division, Narcotics, the FBI Gang Task Force, and the Integrity Task Force. Promoted to Sergeant in February 2025, he has consistently demonstrated exceptional leadership as a team leader for the Emergency Response Team. He brings advanced technical and instructional expertise to his command, holding specialized credentials as both a certified Cell Phone Analyst and a certified Less Lethal Instructor.

Frank Suponcic headshot

Frank Suponcic

CBIZ

Frank Suponcic is a Senior Director at CBIZ for the Forensic Consulting Group, concentrating on fraud and embezzlement. He has investigated and managed multi-million-dollar forensic engagements and helps businesses investigate payroll, cash receipts, billing, cash disbursements and expense reimbursement schemes.

He regularly assists clients in evaluating their internal controls to help minimize their likelihood of becoming a victim of a financial crime. Frank has written several articles on fraud, forensic accounting and identity theft and is a frequent speaker throughout Ohio on these subjects. He has also been engaged in matters involving domestic relations, economic damages, labor relations and complex commercial financial disputes.

Angela Ross, CAMLS, RIMS-CRMP

AMPF

Angela is a Certified Anti-Money Laundering Specialist (CAMS) and Certified Risk Management Professional (RIMS-CRMP), and is the Founder & Principal Advisor of AMPF, Inc., a payments consulting firm. She has worked in the payments industry since 2005, holding a range of roles, including Chief Operations Officer, with deep expertise in acquiring programs, merchant services, Fintech, regulatory compliance and risk management.

Angela has built acquiring programs from the ground up for financial institutions, PayFacs and registered ISOs, and works across Fintechs, financial institutions, ISOs, payment gateways, processors and merchants to improve and streamline payment operations. She is an expert in settlement and reconciliation and Card Brand Rules and Requirements and regularly develops remediation roadmaps for clients facing compliance challenges, including BSA/AML programs and KYC/KYB requirements.

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