epcor Workshops

EPCOR Workshops


Roll up your sleeves and dig deep into important payments topics with one of our in-person workshops. A hands-on approach allows you to dissect important information and apply the information to your organization.

In-Person Payments Compliance Workshop

This two-day symposium will cover a variety of rules, regulations and guidance that govern the payments industry. Join us to gain a better understanding of the impact of common compliance considerations on your organization.

When: July 19 – 20

Register Now

Payments Compliance Workshop Agenda

Day One

  • Intro: 9 am to 9:15 am
  • Warranty Claims: 9:15 am to 10:30 am
  • Break: 10:30 am to 10:45 am
  • Policies/Procedures: 10:45 am to Noon
  • Lunch: Noon to 12:45
  • Risk Management/Compliance Requirements: 12:45 pm to 2:45 pm
  • Recap: 2:45 pm to 3 pm

Day Two

  • Intro: 9 am to 9:15 am
  • UCC4A: 9:15 to 10:15 am
  • Break: 10:15 to 10:30 am
  • Reg E/Card Disputes: 10:30 am to 11:45 am
  • Recap: 11:45 am to Noon


Amy Donaghue headshot

Amy Donaghue, AAP, APRP, NCP

Director, Consulting, Risk and Third-Party Services, EPCOR

Amy directs the development and execution of EPCOR’s Consulting, Risk and Third-Party programs for Advisory Services. She travels throughout EPCOR’s footprint to conduct consulting, audit and risk assessment engagements related to ACH, Remote Deposit Capture, Wire Transfer, Third-Party and other payments related services. As part of these services, Amy provides recommendations related to compliance with ACH Rules, payments-related regulations and regulatory guidance. Amy also provides education and shares best practices with financial institutions and Third-Party Senders to support their efforts towards maintaining compliance, improving operational processes and mitigating risk and fraud.

Diana Kern headshot

Diana Kern, AAP

Client Learning Strategist, SHAZAM

A veteran financial services trainer and long-time SHAZAM employee, Diana has nearly three decades of payments industry knowledge. As a client learning strategist, Diana trains clients on products and services related to the card payments system, the ACH network, EFT compliance and more. Clients appreciate how Diana can help them connect detailed operations concepts like fraud mitigation, exceptions handling, interchange and ROI too their day-to-day responsibilities. She explains seemingly complicated things in a simple, relatable way, helping clients understand what it means to them. A self-described payments nerd, Diana brings enthusiasm and passion for all things payments.

Nanci McKenzie headshot

Nanci McKenzie, JM, AAP, APRP

Executive Vice President, Compliance & Product Strategy, Affirmative Technologies

With more than 37 years of experience in the payment technology industry, Nanci has a wealth of knowledge and expertise in payment processing, fraud prevention, and risk management. Prior to joining Affirmative Technologies, Nanci held senior leadership positions at financial institutions and payment technology companies, where she oversaw product development, strategic planning, and deposit operations. Her experience has provided her with a deep understanding of the payment technology landscape and the challenges that financial institutions face in this rapidly evolving industry.

Emily Nelson headshot

Emily Nelson, AAP, APRP, NCP

Manager, Payments Education, EPCOR

Emily designs and conducts payments education on a variety of payments compliance impacting traditional and faster payments. Emily also collaborates on EPCOR publications covering a wide range of payments compliance topics. Always eager to learn and grow, Emily is dedicated to supporting financial institutions, third-parties and corporate payments users in maintaining compliance, improving operational processes and mitigating risk and fraud. Prior to joining the EPCOR Education team, Emily traveled throughout EPCOR’s footprint conducting ACH compliance audits and risk assessments and Remote Deposit Capture audits and risk assessments.

Shelly Sipple headshot

Shelly Sipple, AAP, APRP, NCP

Senior Director, Certifications & Continuing Education, EPCOR

Shelly Sipple joined EPCOR in 2005 following an 11-year career with the Federal Reserve Bank of Kansas City. As EPCOR’s Senior Director of Certifications & Continuing Education, she designs and conducts education programs in support of ACH to EPCOR’s financial institution, Third-Party and corporate members. Shelly presents at regional and national industry conferences as an ACH payments expert. She received her Accredited ACH Professional designation in October 2006, her Accredited Payments Risk Professional (APRP) in March 2018, and the National Check Professional (NCP) certification in May 2019. She is an active member of Nacha’s APRP Oversight Panel and holds a Bachelor’s in Business Education.

Session Descriptions

A Warranty Claim How To

9:15 am to 10:30 am • Day One

ACH Warranty claims can be intimidating. Now that the dust has settled from the 2021 ACH Rules changes impacting warranty claim timeframes, let’s review what the Rules say regarding warranty claims. We’ll review the requirements of a warranty claim, determine when to file one and then practice the process of filing a claim. Together we will problem-solve scenarios to determine the best process for filing and receiving ACH warranty claims.

Writing Policies and Procedures: Best Practices

10:45 am to Noon • Day One

Policies and procedures seem simple enough on the surface. However, these documents are a window into the operations of your organization. When thoughtfully and thoroughly written they can help to train new employees, mitigate loss and streamline operations. On the flip side, when put together loosely, not updated regularly or don’t match your actual practices, policies and procedures can put your organization at risk and raise red flags for auditors and examiners. Participants will have the opportunity to review a sample policy and develop procedures to support it.

Building a Risk Management Program: Jenga Style

12:45 pm to 2:45 pm • Day One

Building a Risk Management Program does not need to feel like you are playing a game of Jenga! During this interactive session, we will examine what should be in your Risk Management Program. Together we will build an effective program so the pieces fit together nicely and when you pull out a piece due to a sudden shift in risk, your program does not fall!

Commercially Reasonable: Keepin’ Up with The Jones’

9:15 am to 10:15 am • Day Two

Article 4A of the Uniform Commercial Code (UCC) establishes the rights and responsibilities of the parties to a funds transfer, including allocation of risk of loss for unauthorized payment orders. It specifically requires financial institutions use commercially reasonable security procedures when accepting payment orders from their business clients. But what does “commercially reasonable” really mean? We’ll review UCC 4A language explaining this concept and look at some court cases interpreting the meaning. And you’ll network with other institutions of similar size to see if your security procedures measure up (i.e., determine if they are commercially reasonable).

Decoding Reg E and Debit Card Disputes

10:30 am to 11:45 am • Day Two

Regulation E is a straightforward concept with a simple purpose: consumer protection. Yet applying the regulation to each situation isn’t always a black-or-white matter. We’ll analyze Reg E’s language and restate the requirements in easy-to-understand terms you can apply to consumer claims. Then, apply what you learn during an exercise using case studies from real consumer claims. Discover error resolution best practices and tips for calculating liability from a trainer with more than 27 years’ experience at a debit processor and network.


In-Person ACH Origination Workshop

Through hands-on activities, attendees will learn how to apply the applicable rules and regulations to the management of the ACH origination process and its participants. ACH file management and delivery, security best practices and fraud mitigation techniques will also be discussed.

When: November 15 – 16

Register Now

ACH Origination Workshop Agenda

Coming Soon