A Warranty Claim How To
9:15 am to 10:30 am • Day One
ACH Warranty claims can be intimidating. Now that the dust has settled from the 2021 ACH Rules changes impacting warranty claim timeframes, let’s review what the Rules say regarding warranty claims. We’ll review the requirements of a warranty claim, determine when to file one and then practice the process of filing a claim. Together we will problem-solve scenarios to determine the best process for filing and receiving ACH warranty claims.
Writing Policies and Procedures: Best Practices
10:45 am to Noon • Day One
Policies and procedures seem simple enough on the surface. However, these documents are a window into the operations of your organization. When thoughtfully and thoroughly written they can help to train new employees, mitigate loss and streamline operations. On the flip side, when put together loosely, not updated regularly or don’t match your actual practices, policies and procedures can put your organization at risk and raise red flags for auditors and examiners. Participants will have the opportunity to review a sample policy and develop procedures to support it.
Building a Risk Management Program: Jenga Style
12:45 pm to 2:45 pm • Day One
Building a Risk Management Program does not need to feel like you are playing a game of Jenga! During this interactive session, we will examine what should be in your Risk Management Program. Together we will build an effective program so the pieces fit together nicely and when you pull out a piece due to a sudden shift in risk, your program does not fall!
Commercially Reasonable: Keepin’ Up with The Jones’
9:15 am to 10:15 am • Day Two
Article 4A of the Uniform Commercial Code (UCC) establishes the rights and responsibilities of the parties to a funds transfer, including allocation of risk of loss for unauthorized payment orders. It specifically requires financial institutions use commercially reasonable security procedures when accepting payment orders from their business clients. But what does “commercially reasonable” really mean? We’ll review UCC 4A language explaining this concept and look at some court cases interpreting the meaning. And you’ll network with other institutions of similar size to see if your security procedures measure up (i.e., determine if they are commercially reasonable).
Decoding Reg E and Debit Card Disputes
10:30 am to 11:45 am • Day Two
Regulation E is a straightforward concept with a simple purpose: consumer protection. Yet applying the regulation to each situation isn’t always a black-or-white matter. We’ll analyze Reg E’s language and restate the requirements in easy-to-understand terms you can apply to consumer claims. Then, apply what you learn during an exercise using case studies from real consumer claims. Discover error resolution best practices and tips for calculating liability from a trainer with more than 27 years’ experience at a debit processor and network.