About EPCOR

 

Who We Are…

EPCOR is a not-for-profit trade association devoted to providing timely and relevant payments education and support to our members to help them maintain compliance, improve operational processes, and mitigate risk and fraud. Through our affiliation with NACHA and other industry associations EPCOR fosters and promotes improvement of the payment systems which are in the best interest of our members.

What We Do…

The mission of EPCOR is to provide our members with the knowledge, support and industry representation necessary to succeed in the ever-evolving electronic payments business.

Who We Serve…

EPCOR serves more than 2,000 member banks, credit unions, thrifts and affiliated organizations located in Arkansas, Indiana, Kansas, Kentucky, Missouri, Nebraska, Oklahoma, Ohio, Illinois, Iowa, Pennsylvania and West Virginia.

Territory Map

What We Offer…

EPCOR is a robust and influential organization uniquely positioned to foster and promote improvement of the payment systems. We are a resource regarding the rules and regulations that govern the payment systems, including ACH, check and image, cards, wires, as well as payments-related risk and fraud. Our staff of payments professionals, AAPs, NCPs and risk/fraud experts is available to support you in a variety of ways. For additional information on EPCOR Member Benefits, please visit our Member Services page.

  • Questions Answered – Via our toll-free helpline, website chat feature or members-only email
  • Annual Conferences – Hosted in Columbus, OH each Spring and Kansas City, MO each Fall
  • Payments University – Held each year in Branson, MO and Sandusky, OH
  • In-Person Seminars – Over 75 conducted annually throughout our region
  • Webinars – Over 50 conducted annually on a variety of payments and risk topics
  • On-Demand Training – A vast library of courses available 24/7
  • ACH Audits & Risk Assessments – Facilitated by Accredited ACH Professionals with prior banking experience
  • Advisory Services – Whatever payments challenge you are facing, look to our experienced and accredited payments professionals for customized assistance and guidance based on rules, regulations and real-life situations at a fraction of the cost of big-name consulting groups.
  • RDC Risk Assessments – Conducted by National Check Professionals with prior banking experience
  • Timely News Briefs & eCommunications – Announcing current industry developments and regulatory requirements
  • Disaster Recovery & Business Continuity Consulting
 

We are dedicated to our members, and it shows!

But don’t take it from us, here’s what our members have to say:

Golden Support Award

Winner of the 2018 EPCOR Golden Member Support Award

Shelly Sipple, AAP, APRP, Director, Certifications & Continuing Education

"It doesn't seem to matter what the problem is, Shelly can either help you resolve it or point you in the right direction."

"I always get great support from EPCOR, no matter who I speak with."

"Karen is incredibly knowledgeable and you can tell she KNOWS what she is talking about! I always know I can reach out to her when the Regs have me all mixed up."

"Working with Amy is like working with a longtime friend, she always makes you comfortable."

"Everyone at EPCOR is fantastic, but Christine is my go-to-gal."

"Jennifer went above and beyond, and I value her as a trusted resource."

"Marcy takes the time to explain things so they make sense and always offers great tips to remember things."

"Brian is very professional and has lots of knowledge!"

 
NACHA Direct Member Logo

EPCOR, as a Direct Member of NACHA, is a specially recognized and licensed provider of ACH education, publications and support.

Regionla Payments Associations Logo

EPCOR, as a Regional Payments Association is a trusted expert for payments education, publications and support.

 

Contact EPCOR

 

General Contact Information

Mailing Address

3100 Broadway Blvd., Suite 555
Kansas City, MO 64111-2432

Phone

816.474.5630

Fax

816.471.7665

Email

memserve@epcor.org

Members Helpline

The Members Helpline is your connection to payments information and answers to your payment systems questions.

Toll Free Number: 800.500.0100

Email: memserve@epcor.org

Knowledge Community: community.epcor.org

Staff Roster

Ann-Marie Bartels,
AAP

CEO

Wendy Wishon,
AAP, NCP

Senior Vice President

Jennifer Kirk,
AAP

Vice President, Education

Larry Matteson,
AAP, APRP, CCM

Vice President, Risk & Third-Party Programs

Brandie Thacker,
AAP

Vice President, Communications & Member Support

Marcy Cauthon,
AAP, APRP, NCP

Director, On-Demand Education

Jeanne Curtis
 

Executive Assistant

Amy Donaghue,
AAP, APRP

Senior Manager, Audit Services

Ariana Englehart
 

Manager, Education & Services Support

Kristel Goins,
AAP

Director, Marketing & Communications

Christine Harris,
AAP, NCP

Manager, Member Support & Communications

Emily Hays,
AAP,

Manager, Audit Services

Jennifer Hays
 

Manager, Finance & Technology

Madison Howard
 

Member Communications Specialist

Danielle James,
AAP, NCP

Director, Payments Education

Shirley James,
AAP, CMP

Director, Conferences & Events

Drew Kimmel
 

Senior Art Designer

Jennifer Kline,
AAP, APRP, NCP

Director, Audit Services

Brian Laverdure,
AAP

Director, Emerging Payments Education

Tricia Longo,
AAP, APRP, NCP

Manager, Audit Services

Stephanie Mareski,
AAP, APRP

Director, Member Support & Electronic Channels

Barbara Murray,
AAP

Member Services

Chris Richardson
 

Director of Finance & Administration

Shelly Sipple,
AAP, APRP

Director Certifications & Continuing Education

Karen Sylvester,
AAP, CAMS, CRCM, NCP

Director, Compliance Education