About EPCOR

 

Who We Are…

EPCOR is a not-for-profit trade association devoted to providing timely and relevant payments education and support to our members to help them maintain compliance, improve operational processes, and mitigate risk and fraud. Through our affiliation with NACHA and other industry associations EPCOR fosters and promotes improvement of the payment systems which are in the best interest of our members.

What We Do…

The mission of EPCOR is to provide our members with the knowledge, support and industry representation necessary to succeed in the ever-evolving electronic payments business.

Who We Serve…

EPCOR serves more than 2,000 member banks, credit unions, thrifts and affiliated organizations located in Arkansas, Indiana, Kansas, Kentucky, Missouri, Nebraska, Oklahoma, Ohio, Illinois, Iowa, Pennsylvania and West Virginia.

Territory Map

What We Offer…

EPCOR is a robust and influential organization uniquely positioned to foster and promote improvement of the payment systems. We are a resource regarding the rules and regulations that govern the payment systems, including ACH, check and image, cards, wires, as well as payments-related risk and fraud. Our staff of payments professionals, AAPs, NCPs and risk/fraud experts is available to support you in a variety of ways. For additional information on EPCOR Member Benefits, please visit our Member Services page.

  • Questions Answered – Via our toll-free helpline, website chat feature or members-only email
  • Annual Conferences – Hosted in Columbus, OH each Spring and Kansas City, MO each Fall
  • Payments University – Held each year in Branson, MO and Sandusky, OH
  • In-Person Seminars – Over 75 conducted annually throughout our region
  • Webinars – Over 50 conducted annually on a variety of payments and risk topics
  • On-Demand Training – A vast library of courses available 24/7
  • ACH Audits & Risk Assessments – Facilitated by Accredited ACH Professionals with prior banking experience
  • Advisory Services – Whatever payments challenge you are facing, look to our experienced and accredited payments professionals for customized assistance and guidance based on rules, regulations and real-life situations at a fraction of the cost of big-name consulting groups.
  • RDC Risk Assessments – Conducted by National Check Professionals with prior banking experience
  • Timely News Briefs & eCommunications – Announcing current industry developments and regulatory requirements
  • Disaster Recovery & Business Continuity Consulting
NACHA Direct Member Logo

EPCOR, as a Direct Member of NACHA, is a specially recognized and licensed provider of ACH education, publications and support.

Regionla Payments Associations Logo

EPCOR, as a Regional Payments Association is a trusted expert for payments education, publications and support.

 

Contact EPCOR

 

General Contact Information

Mailing Address

3100 Broadway Blvd., Suite 555
Kansas City, MO 64111-2432

Phone

816.474.5630

Fax

816.471.7665

Email

memserve@epcor.org

Members Helpline

The Members Helpline is your connection to payments information and answers to your payment systems questions.

Toll Free Number: 800.500.0100

Email: memserve@epcor.org

Knowledge Community: community.epcor.org

 

Staff Roster

 
Ann-Marie Bartels
Ann-Marie Bartels, AAP
CEO
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Wendy Wishon
Wendy Wishon, AAP, NCP
Senior Vice President
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Jen Kirk
Jennifer Kirk, AAP
Vice President, Industry & Government Relations
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Larry Matteson
Larry Matteson, AAP, CCM
Vice President, Risk & Third-Party Programs
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Brandie Thacker
Brandie Thacker, AAP
Vice President, Communications & Member Support
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Robert Venable
Robert Venable, CPA, CFA
Vice President, Finance & Administration
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Marcy Cauthon
Marcy Cauthon, AAP, NCP
Director, On-Demand Programs
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Jeanne Curtis
Jeanne Curtis
Executive Assistant
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Amy Donaghue
Amy Donaghue, AAP
Senior Manager, Audit Services
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Ariana Englehart
Ariana Englehart
Manager, Programs & Services Support
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Kristel Goins
Kristel Goins, AAP
Director, Marketing & Communications
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Duwan Hardge
Duwan Hardge
Manager, Audit Services
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Christine Harris
Christine Harris, AAP, NCP
Manager, Member Support & Communications
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Chaz Hoskins
Chaz Hoskins
Manager, Member Engagement and Support
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Danielle James
Danielle James, AAP, NCP
Director, Traditional Payments
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Shirley James
Shirley James, AAP, CMP
Director, Conferences & Events
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Drew Kimmel
Drew Kimmel
Senior Art Designer
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Jennifer Kline
Jennifer Kline, AAP, NCP
Director, Audit Services
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Brian Laverdure
Brian Laverdure, AAP
Director, Emerging Payments
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Tricia Longo
Tricia Longo, AAP, NCP
Manager, Audit Services
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Stephanie Mareski
Stephanie Mareski, AAP
Director, Member Support & Electronic Channels
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Barbara Murray
Barbara Murray, AAP, NCP
Member Services
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Shelly Simpson
Shelly Sipple, AAP
Director, Certifications
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Karen Sylvester
Karen Sylvester, AAP, CAMS, CRCM, NCP
Director, Regulatory Compliance
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